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Your Customers

A happy customer is a loyal one, and it works for everyone to keep your customers happy, engaged and continually coming back for more. Whether you want to grab the attention of new or old customers – we’ve got the solutions for you

A happy customer is a loyal one, and we can help enhance your customer experience

Our customers love our eye-catching range of ever-popular family days out, spa treats and driving days, and there’s no denying the appeal of the eye-catching Virgin brand. Bring customers in and keep them coming back for more with our range of acquisition and retention solutions, and add a bit of Virgin magic to your next customer-related marketing campaign!

60% It costs 60% more to bring in a new customer than it does to keep an existing one
Award winning customer service support for your customers
Give the gift of happy memories through new and fun experiences
Wide range of acquisition and retention solutions

Helping you overcome
your challenges

We’re experts in all things rewards and our products are used to reward customers for all sorts of reasons. 

Bring customers in and keep them coming back for more with our range of acquisition and retention solutions, and add a bit of Virgin magic to your next customer-related marketing campaign.

Featured Products

We have corporate reward solutions for anyone and everyone through experiences, gift cards, eVouchers and events. From driving a Ferrari around Silverstone, to visiting the iconic Shard and its amazing views of London and enjoying a relaxing dinner cruise along the Hudson River and more – we’ve got rewards that get people talking.

Indoor Sky Diving

Experiences

Experiences
Gift Cards

Gift Cards

Gift Cards
Tangibles

Tangibles

Tangibles
Events

Events

Events

Over our 7 years of trading , our emphasis has always been to ensure that our customers not only get the quality and prompt service they expect but also receive value for the monetary engagement they entrust us with . This is by no means a simple responsibility to juggle and requires full dedication in choosing the right Partners. Virgin Incentives have proven to not only fulfill and satisfy our every need, demand and at times challenges we throw at them, but have time and time again risen above and beyond our expectations and delight in delivering first class experiences for all of our customers and at times staff. Their customer service is unparalleled , and their administrative staff and team leaders leave no stones unturned in making sure they prioritise our every whim making this a unique and valued relationship. Our clients are happy, we are happy and long may we have the distinguished privilege to rub shoulders with in my opinion the industries finest operator in their sector and Industry.

Globexpert Fundraising

We’re extremely delighted to announce that we recently concluded our collaboration with Virgin Incentives. It was a fun-filled, engaging experience. The most exciting aspect of this association was Virgin's incredible service delivery. The Virgin Incentives team over-delivered on their 'peace of mind for your team and clients' promise. This speaks volumes about their work ethic and generosity. That said, we recommend Virgin Incentives as a trustworthy rewards partner to organizations of all sizes.

The Silicon Review

We order hundreds of Virgin Experience gift vouchers on a monthly basis for our employee loyalty scheme. There is a variety of experiences available which means there is something for everyone. The process of ordering the vouchers is seamless and efficient. The Virgin Incentives team are always on hand to support and have been great to work with.

Whitbread



As a known branded company, it always helps our profile working with quality companies such as Virgin Incentives. Virgin incentives are very professional, precise and a pleasure to work with. We look forward to a long working relationship. In today’s climate long-term, well-established companies help smaller companies like ourselves grow, and in return we help build up their client base.

UK Data House

Virgin Incentives is a great brand from a consumer and employer perspective, so we are proud to have them in our membership. The team are great communicators, committed to our cause and meet our ambitious deadlines! One of our favourite members!

I’d recommend Virgin Incentives as a rewards partner to other organisations as they have an array of offerings that are easily accessible and unique. People are always looking for ways to experience life and there is nothing better than giving a gift that has real meaning to that individual person to which they emotionally respond. An experience fits this bill.

The Gift Club

From when I first joined the company over 10 years ago, to when I started managing the Virgin account, I have not had anything but a great experience. More recently, through arguably the most difficult time of living and working, Virgin made it a seamless transition to having more “at home” experiences added in and available for our customers, which was a massive help with the pandemic in full effect. After this, our customers wanted to get back out and enjoy doing things again, and Virgin were – and still are – a huge part of this. We have always felt that an anniversary at work should be remembered by an experience, rather than an object to sit in a cupboard. These experiences are what we put forward to every client, and always what we offer for promotions and when clients want a one-off award. The level of experiences available is fantastic and a reason why our business with Virgin is in it’s best ever, and it only likely to grow.

OC Tanner

The Virgin Incentives team are really friendly - a pleasure to work with. The breadth of experiences available means there’s something for all kinds of people – and there’s definitely appetite for getting out of the office for team experiences this year.

PHA Group

‘We purchase Virgin Experience vouchers Ad Hoc for our employees so there might be a period when we order a lot and then nothing or just 1 or 2 for a few months, it never matters though, our BDE always responds quickly and organises the vouchers for us with a payment link. The vouchers are usually sent out the same day too which is great for us. Thanks to the excellent service, we will continue purchasing these vouchers for our employees. The huge offering of different experiences is obviously a massive bonus as well, something for everyone!’

Highfield Professional Solutions

Throughout the year we like to run various competitions and incentives to engage and excite our teams. Prizes need to be compelling and easy to award. We know our teams love to do things together, so gifting them a Virgin Gift Card gives them the flexibility to choose what they do. We have restaurants nationwide, so geographical flexibility is essential. The purchasing process is quick and easy and there’s always someone on hand to help with our specific needs.

Pizza Express

We work with Virgin Incentives for customer gifting and purchase both collection vouchers, gift cards and selected experiences. Virgin Incentives are a good fit for our market, they're broad, UK wide choice and cover a wide demographic for different occasions. The success has been very promising so far, we expect sales to grow as we continue to.

Viing

We set out to find a gift for one of our long standing members of staff. We decided to partner with Virgin Incentives as they give the recipient the flexibility to choose their own experience whether it be a spa weekend or whatever they might want to book, so we purchased a Virgin Experience Days Gift Card for our team member and the gift went down extremely well.


Euro Welcome

We have worked with Virgin Incentives for many years, regularly purchasing evouchers for our Assessor Reward Scheme. We find Virgin Incentives to be professional, efficient, and prompt. They are always mroe than happy to assist when necessary. the voucher offer a variety of experiences, at a good value and the customer service is excellent.

HGEM

FAQs

Can I work with Virgin Incentives to acquire new customers?

Yes of course, whether you want to grab the attention of new or old customers – we’ve got the solutions for you.

Customers love our eye-catching range of ever-popular family days out, spa treats and driving days, and there’s no denying the appeal of the eye-catching Virgin brand. We’ll support you with all your requirements for customer acquisition, customer gifting, referral rewards, customer incentives, any upcoming partner promotions and cover your goodwill, so you can put your reputation first.

What are the benefits of working with Virgin Incentives?

We’re honest and straightforward, knowledgeable, and enterprising. Our service is designed to deliver peace of mind. Our aim is to make you happy, but we also go out of our way to ensure your customers enjoy their experience. Here’s what to expect working with us:

Free & Easy

No management fees, no nasty surprises. And you’ll find us easy and fun to deal with.

Above & beyond

Your dedicated Account Manager will be by your side and on your side. We’ll ensure things get done as efficiently as possible.

Dotted & crossed

The more attention to detail we pay, the more you can relax. Accuracy and efficiency are our top priority.

What is the Virgin Go-On-It Guarantee?

We’re committed to helping all our experiences be enjoyed when the time’s right during these difficult times. The Virgin Go-On-It Guarantee is our way of supporting you in the months ahead. Whether you’re looking to buy, or have an experience at the ready, we want you to know that you’re completely covered:

Flexible Booking

We’re keeping things extra flexible, with free extensions available to find a date that’s right for you and your customers.

Free Exchanges

More of a llama-trekker than a fine-diner? Worried about missing the mark with an outside-the-box gift idea? Exchange onto any experience at any time, totally free.

Free Instant Delivery

Fire off incredible experiences to inboxes everywhere with e-vouchers, delivered instantly, anywhere, and contact-free.

Heartfelt Service

This one’s in our DNA, and we know it’s needed now more than ever.

How can we help your employees

Your employees
So what are you waiting for?
Let’s get talking!