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Say sorry in style and keep professional relationships blooming.

Restore Customer Trust with Thoughtful Goodwill Gestures

We understand that maintaining strong customer relationships means being prepared to address challenges when they arise. At the end of the day, we’re only human and doing things right for customers doesn’t always go to plan. So when a valued customer isn’t happy, put your reputation first and make a serious effort to say sorry and keep the valuable customer with unforgettable customer goodwill gestures.

70% 70% of unhappy customers return if the business manages to resolve their issue.

Our vouchers and gift cards provide the flexible option to help quickly send an apology gift, enabling you to spend as much as you need, whilst giving access to a never-ending selection of fun treats to warm customers’ hearts in the trickiest of situations.

From unexpected delivery issues to installation hitches, our clients take advantage of our strong product range of experiences, activities, gift boxes, wine and gift cards that you can turn to when you need to smooth a ruffled feather or two.

Race Cars

Turn customer frustrations into opportunities for building stronger relationships with Virgin Incentives. You can gain access to a trusted product provider dedicated to helping you deliver exceptional customer care. Our team works closely with customer service departments to develop useful strategies for extending goodwill gestures and preserving customer loyalty.

Helping you overcome
your challenges

We’re experts in all things rewards and our products are used to gift customers for all sorts of reasons. 

Bring customers in and keep them coming back for more with our range of acquisition and retention solutions, and add a bit of Virgin magic to your next customer-related marketing campaign.

What are the benefits of working with Virgin Incentives?

We’re honest and straightforward, knowledgeable, and enterprising. Our service is designed to deliver peace of mind. Our aim is to make you happy, but we also go out of our way to ensure your customers enjoy their experience. Here’s what to expect working with us:

Free & Easy

No management fees, no contracts, no nasty surprises. And you’ll find us easy and fun to deal with.

Above & beyond

Your dedicated Account Manager will be by your side and on your side. We’ll ensure things get done as efficiently as possible.

Dotted & crossed

The more attention to detail we pay, the more you can relax. Accuracy and efficiency are our top priority.

How can you support me and my customers?

We’re committed to helping all our experiences be enjoyed when the time’s right! Your customers will enjoy a seamless journey and be supported every step of the way. Whether you’re looking to buy, or have an experience at the ready, we want you to know that you and your customers are completely covered:

Flexible Booking

We’re keeping things extra flexible, with no expiry dates in the US and with easy extensions available in the UK to find a date that’s right for you and your customers.

Free Exchanges

More of an animal lover than a golf fanatic? Worried about missing the mark with an outside-the-box gift idea? Exchange onto any experience at any time, totally free.

Free Instant Delivery

Fire off incredible experiences to inboxes everywhere with e-vouchers, delivered instantly, anywhere, and contact-free.

Heartfelt Service

This one’s in our DNA, we’re here to support both you and your customers should you run into any issues.

What are popular gifts for customer goodwill?

With access to our extensive product range, you have the freedom to tailor your goodwill gestures to suit each customer’s preferences. Take a look at our guide for rewarding different personalities which suggests a range of experiences that you can gift to your customers to say sorry.

So what are you waiting for?
Let’s get talking!