Customer Goodwill
Say sorry in style and keep professional relationships blooming.
Restore Customer Trust with Thoughtful Goodwill Gestures
We understand that maintaining strong customer relationships means being prepared to address challenges when they arise. At the end of the day, weāre only human and doing things right for customers doesnāt always go to plan. So when a valued customer isnāt happy, put your reputation first and make a serious effort to say sorry and keep the valuable customer with unforgettable customer goodwill gestures.
Our vouchers and gift cards provide the flexible option to help quickly send an apology gift, enabling you to spend as much as you need, whilst giving access to a never-ending selection of fun treats to warm customersā hearts in the trickiest of situations.
From unexpected delivery issues to installation hitches, our clients take advantage of our strong product range of experiences, activities, gift boxes, wine and gift cards that you can turn to when you need to smooth a ruffled feather or two.
Turn customer frustrations into opportunities for building stronger relationships with Virgin Incentives. You can gain access to a trusted product provider dedicated to helping you deliver exceptional customer care. Our team works closely with customer service departments to develop useful strategies for extending goodwill gestures and preserving customer loyalty.
Helping you overcome
your challenges
Weāre experts in all things rewards and our products are used to gift customers for all sorts of reasons.
Bring customers in and keep them coming back for more with our range of acquisition and retention solutions, and add a bit of Virgin magic to your next customer-related marketing campaign.
Helping you gift exciting
goodwill rewards
Great choice for everyone
Experiences are fun, memorable, personal, and great for sharing with family & friends.
From Michelin-starred dining, family days out, short breaks, afternoon teas, as well as extensive supercar experiences, spas and skydives,Ā our catalogue is crammed with a never-ending choice of experience days for all your goodwill rewards.
No matter the size of your company weāve got experiences to suit your budget.
Complete the short form for a quote for your business and we’ll be in touch to share how we can help you to gift exciting new customer experiences and unbeatable days out!
Contact Us
"*" indicates required fields
Weāre honest and straightforward, knowledgeable, and enterprising. Our service is designed to deliver peace of mind. Our aim is to make you happy, but we also go out of our way to ensure your customers enjoy their experience. Hereās what to expect working with us:
Free & Easy
No management fees, no contracts, no nasty surprises. And youāll find us easy and fun to deal with.
Above & beyond
Your dedicated Account Manager will be by your side and on your side. Weāll ensure things get done as efficiently as possible.
Dotted & crossed
The more attention to detail we pay, the more you can relax. Accuracy and efficiency are our top priority.
Weāre committed to helping all our experiences be enjoyed when the timeās right! Your customers will enjoy a seamless journey and be supported every step of the way. Whether youāre looking to buy, or have an experience at the ready, we want you to know that you and your customers are completely covered:
Flexible Booking
Weāre keeping things extra flexible, with no expiry dates in the US and with easy extensions available in the UK to find a date thatās right for you and your customers.
Free Exchanges
More of an animal lover than a golf fanatic? Worried about missing the mark with an outside-the-box gift idea? Exchange onto any experience at any time, totally free.
Free Instant Delivery
Fire off incredible experiences to inboxes everywhere with e-vouchers, delivered instantly, anywhere, and contact-free.
Heartfelt Service
This oneās in our DNA, weāre here to support both you and your customers should you run into any issues.
With access to our extensive product range, you have the freedom to tailor your goodwill gestures to suit each customer’s preferences. Take a look at our guide for rewarding different personalities which suggests a range of experiences that you can gift to your customers to say sorry.
